Reception and Insurance


 It is our mission to provide you with affordable, high-quality treatment that fits your budget! It is our office policy to have new patients come early to fill out paperwork, collect insurance information and discuss payment options.We offer a variety of payment options to meet your needs. As a fee-for-service practice, payment is expected at the time of service. Our office accepts payments by cash, checks, and many major credit cards. If you have any questions about finances or payment, ask us! We will thoroughly explain your choices and work hard to accommodate your needs. After you become an established patient our office requires that you update your registration and medical history infomation yearly and let us know at at scheduled appointments if anything has changed with your information.

Beverly Ortega - Receptionist

Sliding Scale Fees

Sliding scale fees are based on family size and income. This program offers anywhere from a 10% discount to a 50% discount. We need proof of Income for one month from all members in your household that recieve income, to determine eligibility.  Payment is required at the time of service to recieve the discount. No-cost services are available for well-child health exams and family planning. Other grant funds may be available as well. Please check with our receptionist if you think you might be eligible for any of these discounts. Patients who do not qualify for the discount program and remain on self pay will be offered a 10% discount for payment in full at the time of service.



Beth Mann - Insurance Specialist

We participate with many insurance plans, including Medi-Cal, Medicare, Blue Cross, Blue Shield and Delta Dental. If your insurance covers treatment, you will receive the benefit of reduced personal costs. If your Insurance has a Co-pay we will require that you pay it at the time of service. Insurance policies vary, so we will review your insurance to determine the appropriate course of action. Once treatment has started, we will file your claims. If you have a question about what Insurances our office will accept please feel free to call our office and talk to the Insurance Specialist. We will do our best to become a contracted provider with your insurance if this is possible.

To help us with your insurance filing, please complete the insurance questions presented to you at the time of your appointment. Please remember that insurance is a benefit for you or your family. If, during the course of treatment, your benefits change, the financially responsible party is accountable for all charges. We request that you let our office know of any changes with your insurance as soon as they take place or at your next scheduled appointment.

Special Notice about Partnership Health Plan of California:

Partnership Health plan of California is a Medi-Cal health system under contract with the state of California also known as Managed Med-Cal. They became effective in Modoc county September 1, 2013. Eligible Medi-Cal members will be sent a letter from Partnership welcoming them to the program with paperwork for them to fill out choosing a Primary Care Provider clinic or medical group. If patients do not choose a Primary Care Provider then Partnership will select one for them.  The front office staff at the Canby Family Practice clinic is required to check the eligibility status of each Medi-Cal patient that chooses to be seen at our clinic. We will inform you if your partnership information states that you are set up under a different provider or clinic. To change your Primary care provider you can contact Partnership at Phone#800-863-4155 they have live operators to assist you every Monday-Friday form 8:00am - 5:00pm.